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Frequently asked questions

What is royalty free music?

Can't I use my favorite CD?

Can I use the 'streamed' audio files on your site for free?

I'm having trouble getting Preview samples to play.

Exactly what is the license Royalty-free.tv gives?

Surely royalty free music can't be free?

I bought a loop, but it clicks when it plays again - why?

Is it secure to pay with a credit card online?

I can't get the payment to work

Do I get a Receipt / VAT receipt?

Is royalty free music legal?

What about broadcast cue-sheets?

When & why must I fill out a cue sheet?

Do I pay public performance fees on royalty free music?

What format are the music files delivered in - MP3 or WAV?

What about your preview samples?

What is Flash? How do I play the preview files?

I'm having trouble getting Preview samples to play.

How do I download my royalty free music tracks?

What if I can't download?

The file I bought won't play!

I lost my Internet Connection

How can I download my files later,or download them again?

Can I share my download with my friends?

Popup pages - why won't they appear?

What Browser should I use, and how should I set it?

What Computer do I need?

 

What is royalty free music?
Royalty free music comes with a licence for use in your audio/visual productions, as many times as you want with no further payments. That's how you can save money. We have an article discussing this in more detail, "What is Royalty Free Music?"

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Can't I use my favorite CD?
No, at least, not without permission from the copyright owner - you get a license from the owner's agent in each country (for example MCPS in UK, ASCAP, BMI in USA) and these can be too expensive. Read our copyright advice page for more information, found via the site map.

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Can I use the 'streamed' audio files on your site for free?
No, any use of these files other than for auditioning the music on this site is not permitted. We will , however, let you purchase higher quality 256-bit mp3 files and WAV loops to use instead!. Read our copyright advice page for more information, found via the site map.

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Exactly what is the license Royalty-free.tv gives?
In summary our royalty free music can be used for Television, radio, corporate productions, podcasts, music on hold, presentations, mass-market retail distribution, Internet and films. Read our license terms on the licence page, found via the site map. Technically it's a "synchronisation" license to use the royalty free music in timed relation to visual images, ie the license you need to reproduce a piece of music in your audio/visual productions (in the UK, you may have obtained these in the past from the MCPS, in the US from ASCAP or BMI, read our copyright advice page for more information, found via the site map.

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Surely royalty free music can't be free?
Although popularly known as royalty free music, a more accurate description would be "license-paid music". Not only do the tracks cost far less than many other licenses, but the other big advantage is that once you've downloaded the royalty free track(s), your license covers multiple uses. The license is to you (or your company) not the specific project you're working on, so you can use the royalty free track(s) over and over again, on as many projects as you like.

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I bought a Loop, but I can hear a click when it loops - why?
All the loop files we sell will loop seamlessly perfectly, so if you are hearing a click or glitch when the file starts playing again there is another reason. The easy mistakes people make that sometimes cause this are:
1 - converting the wav file to mp3 format. The mp3 format will always insert a tiny amount of silence at the very start of the file, and this will cause a click when the file loops. We supply loop files in wav format for this reason - mp3 just would not work. If you are loopong the music in flash (to play on a website for example), the best method is to import the wav loop into Flash. From there you can change the compression settings to make the finished file much smaller, depending on the audio quality you want to end up with. We have an article describing How To Import Audio In Flash.
2 - The music player itself pauses at the end of the loop, before re-playing the loop fromt he start, causing a break. This is a common problem among some media players including Windows Media Player. The best way to play a music loop is using Flash, import the wav file directly into Flash and then choose the audio compression settings from there to compress the file to the size and quality you choose.

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Is it secure to pay by credit card online?
Absolutely - our site uses the latest encryption to guarantee your transaction is secure.
Your credit card purchase is processed by www.worldpay.com using 128-bit SSL encryption, the standard in safe online purchasing. Most browsers confirm this by showing a small padlock in the browser window somewhere during the e-commerce transaction, so you can look out for this. Some browsers may not show this immediately because our site uses a 'framed on-screen' environment.
However, you can confirm the security if you wish, here's how:

Once you start to checkout and arrive at the "secure payment page" view the page properties where you will see the connection security detailed, also the page address prefixed by "https:" which indicates a secure connection.

Internet Explorer 7: right click, slect "properties", look at the page address
Firefox: Right click > This Frame > Open Frame In New Window, you'll re-open the shopping cart in a new browser window where you can see the https tag in the address bar.

Alternatively you may wish to click the 'checkout' option so that it opens in a new window in your browser (methods vary for different browsers). Please note - whether you do this or not your transaction is guaranteed 128-bit SSL encrypted and secure, but we like to provide the extra re-assurance if you want it!

Read more about this at our online security page for more information.

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I can't get the payment to work
Our shopping cart needs to be able to identify your computer, in order to maintain your unique order. You will need to have cookies enabled, in order to use the shopping pages to buy royalty free music. You should also make sure any firewall on your computer or network allows your computer to identify itself to our server. We recommend using Internet Explorer or Firefox browsers - very occassionally Mac OSX/Safari combination problems are solved by using Firefox instead - it's free, Mac-friendly and available here http://www.mozilla-europe.org/en/products/firefox/

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Do I get A Receipt / VAT Receipt.?

A proof of purchase with all the transaction details is emailed to you at the time of purchase, this is your receipt. We do not issue VAT receipts, as this website is not registered for VAT. If you haven't received your receipt, please check your email, including your spam filters. Over the several years we've been selling music online, we have never failed to automatically email a receipt to a customer, so it is likely to be with your email client or spam filter if you take a look.

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Is royalty free music legal?
Yes - what you as the producer must do is have the permission of the copyright owner to use any piece of music. Our composers grant you the permission you need directly to use our royalty free music, in exactly the same way as if you'd commissioned a piece of music from them. Royalties are still paid (not by you the production company, but by the broadcast company) for public performances such as TV broadcasts. Read our copyright advice page for more information, found via the site map.

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What about broadcast cue-sheets and royalty free music?
If your production is not a film, TV or radio broadcast, you do not need a cue sheet. If you are making a TV/radio programme, simply complete them as usual and give them to the broadcasting TV/Radio station, telling the broadcaster the royalty free music track titles and composer's names etc. This enables the broadcasters to tell the relevant performance rights societies, so that performance royalties can be distributed as usual. This still costs you, as the producer, nothing!

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When & why must I fill out a cue sheet for royalty free music?
Composers are entitled to a performance fee from radio stations, television stations, theaters outside the U.S. for the right to publicly perform their music as synchronized in a film, television production, advertisement or other medium. Licensees must therefore prepare an accurate cue sheet of all music (including royalty free music) used in the production to assist in the collection of these performance fees by the composer or the composer's designated performing rights society. See cue sheet page,found via the site map. Licensees should contact their local performing rights society regarding cue sheet reporting requirements such as BMI (usa), ASCAP (usa), PRS (uk), France's SACEM, Germany's GEMA and Japan's JASRAC. See Performance Rights organization page.

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Do I pay Public Performance fees on Royalty Free Music?
Not to us - the license we give does not include Public Performance rights. Broadcasters pay Performance Rights Fees - Media Producers don't. With TV & Radio it is the responsibility of the radio station or television station to obtain a license and pay the necessary fees, so if you are the Production Company, you will pay nothing - but you will have to give the broadcaster a cue sheet listing all music including royalty free music used (see cue sheet page). Depending on what country you intend to use our music in, some other uses may be considered to be a broadcast or public performance, for example podcasts, internet, and music on hold. We really can't do anything about how these terms are applied around the world, different Performance Rights Organisations worldwide apply their own interpretations, all we can do is confirm that our license does cover all synchronisation and mechanical rights. Check with your local Performance Rights organization about their policy and rates for other Public Performances. Further information and advice can be found in our article "What are Performing Rights?" , also on our copyright advice page.

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What format are the music files delivered in - MP3 or WAV?
Both! Our music files are deliverd in WAV 44.1/16bit and also high quality, 256bit MP3 format.
Loop files are delivered in only WAV format, 16 bit, 44.1, ideal for importing into Flash.

All our MP3 files are high-quality encoded 256bit files so they offer good audio quality with reduced file size, or choose the WAV file if you are happy to have the full quality but with a larger file size.

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What about your preview samples?
All our royalty free music tracks can be previewed using either Flash (which is most probably already installed in your web browser) or streaming Windows Media Player. If you need the software, which is available for PC's and Apple Macs, you can get them free from our links/resources page here. Previews of our royalty free music are presented in these internet-standard formats because they are widely accepted. Flash is used in 98% of all internet browsers. They're also fast to use - A few seconds after selection the file starts to play, enabling you to make an informed choice.

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What is Flash? How do I play the audio files?
Flash is a cross-browser software that works with 98% of all internet browsers worldwide. It often comes pre-installed when you buy a new computer, but if you are experiencing problems getting the high quality preview files to play you may wish to install the latest version - it is free, very quick to install (one click), and available here.

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I'm having trouble getting Audio samples to play.
Have you got the latest version of Flash installed on your computer (version 9 available free here). Do you have Windows Media installed to play the lo-fi files (available free to install here). Is your company's firewall allowing the streaming of the files (if not, call your tech. person/webmaster and have them set the appropriate TCP ports)? Or possibly the internet or our site or our site is experiencing heavy traffic, in which case please try again later.

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How do I download my royalty free music tracks?
Once you've been guided through the shopping procedure, you can proceed to download the file(s) you've purchased. Download by clicking on the link you're shown to start downloading - if you're unsure, here are some instructions.
* In most browsers, Left click link, then Click save.
(Save as 'All files' unless browser shows 'save as .mp3')

You can click the links to download WAV or MP3. When your download is complete, save the file to your hard drive, and the royalty free music is yours to use! You'll be sent an e-mail giving you full details of your purchase, including how you can reconnect and download later if you prefer. Please note that the download will only be delivered to the same computer from which you made the purchase, and also that the download must be made within 8 hours of purchase.

If you'd like a "test run" then visit free mp3 track at site map to try out the downloading procedure as many times as you want until you're happy.

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What if I can't download?
Most downloads work perfectly, but occasionally you may encounter a problem getting access to your download. This is usually caused by a failure in communication between your browser and the server containing the file. The most common symptom of this is that the file appears as a php file instead of the MP3 you need. The first solution we suggest that fixes this most times is simply to close your browser (all windows) and re-launch it. You'll need to revisit the download page here http://www.royalty-free.tv/download_link.php and re-enter the two ID codes elready emailed to you when you made your purchase. This clears 90% of the problems reported to us. The other cause of this problem can sometimes be caused by a firewall on your computer or network being set too exteme - the simplest solution is to either temporarily disable it while you download, or re-adjust it's settings to a less severe rating. If using Safari bowser, make sure you are "saving" the file, not "downloading" the link to it.

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The file I bought won't play!

The files on our server are WAV 44.1/16bit and high quality 256bit MP3 files, and WAV files for loops, but when you choose to download them your Internet Browser may give you an option to select the file type, depending on how you have your own browser configured . Make sure you choose file type of either MP3 or wav (as appropriate), or the file will be downloaded and saved as another file type, and will not play. An easy fix, if this happens accidentally when you download, is to simple re-name the file once it's on your computer, including ".MP3" (without the " marks) at the end of the filename, and it will now show as being an MP3 file on your system. For loop files, simply use wav instead of mp3 when you rename the fle. If you need to convert your music file to a different audio format, our article "Converting Audio Formats" describes several easy ways to do this using freely available software.

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I Lost my Internet Connection!

If your download is interrupted for any reason, or you lose the file on your hard drive, (or any other such disaster!) don't panic. We email you a confirmation of your order, and include instructions on how you can re-download this file. You can download again (if you need to) as often as you want for 8 hours from this link http://www.royalty-free.tv/download_link.php. If you get repeated problems, email us directly and we'll help & advise you in any way we can.

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How can I download my royalty free files later, or download them again?
If you have completed the royalty free music purchase procedure but did not download all/any of your files for whatever reason, or you want to re-download a file you purchased earlier, that's easy to do. Simply click the link download area found at the site map, where you will be required to re-enter the security numbers emailed to you when you purchased the track(s). Then you can proceed with the download of the royalty free music files you've purchased. Please note that the download will only be delivered to the same computer from which you made the purchase, and also that the download must be made within 8 hours of purchase.

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Can I share my download with my friends?
No. The music files for the royalty free music on our site are copyright protected intellectual property. Customers or users that download music files cannot copy or distribute them outside of their organization (see our license) without our authorization. All tracks are watermarked to prevent unauthorized useage.

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Popup pages - Why won't they appear?
The additional track details on your search results appear in a popup page when you click "track details". If you are running popup disabling software on your computer (perhaps to 'kill' those annoying ads that appear on some sites) the page will appear in the main body of the page instead. In this case, you may wish to turn off your anti-popup software, or temporarily bypass it when clicking, most packages allow you to do this by holding the 'Ctrl' key down.

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What Browser should I use and how should I set it?
We recommend a recent version of Internet Explorer or Firefox. You can get them & upgrades here for free from the 'software' section of our links/resources page at the site map. You will need to have cookies enabled, in order to use the shopping pages to buy royalty free music. You should make sure that your computer displays the maximum number of colours, for correct display of these pages.

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What Computer do I need?
System Requirements for Applications that may be needed to utilize Royalty-free.tv. Links can be found to get the free software from our links/resources page at site map.

To listen to the hi-fi audio samples we recommend you have the latest version of Flash installed on your computer (available free here). Alternatively to play the lo-fi samples you'll need Windows Media installed (usually installed automatically as part of Windows, also available free to install here)


Windows (PC)
Recommended minimum system requirements:
Pentium processor (or equivalent)
Windows 98 onwards
16 bit Sound Card and Speakers
56 Kbps Modem or Faster
Internet connection and web browser (Microsoft Internet Explorer or Firefox)

Apple Macintosh
Recommended minimum system requirements:
Mac OS 8.1 or later
16 bit Sound Card and Speakers
56 Kbps Modem or Faster
Internet connection and web browser (we recommend Firefox)

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