Make your selection from one of the links opposite, or browse some of the more common questions we get asked.
"I can't get the payment to work"
Our shopping cart needs to be able to identify your
computer, in order to maintain your unique order. You will
need to have cookies enabled , in
order to use the shopping pages to buy royalty free music.
You should also make sure any firewall on your computer or
network allows your computer to identify itself to our server.
"I cannot open my Receipt/Invoice PDF file"
When you make a purchase, we email your receipt and license
as a PDF File, and also as text within emails. If you can't
open the PDF file, this may be because - we are aware of some
webmail services (for example Gmail) sometimes having issues
with PDF's attached to emails, where they won't open. This
is their issue that we cannot change, and does not affect
most users. The solution for now is either:
1 - collect the entire email with attachment from your webmail
account, to an email client on your computer, for example
Outlook (PC) and Mail (Mac). The PDF will be there, and you
can open it.
2 - the PDF contains your license, and invoice. Exactly the
same information is contained in the 2 emails you recieve
when making your purchase, as text in the emails - Print/use
these emails instead as a record of your invoice and license.
The PDF looks nicer to print, but the text content is the
"Popup pages - Why won't they appear?"
The additional track details on your search results
appear in a popup page when you click "track details". If
you are running popup disabling software on your computer
(perhaps to 'kill' those annoying ads that appear on some
sites) the page will appear in the main body of the page instead.
In this case, you may wish to turn off your anti-popup software,
or temporarily bypass it when clicking, most packages allow
you to do this by holding the 'Ctrl' key down.
"I'm having trouble downloading my MP3
file or WAV loop"
Most downloads work perfectly, but occasionally you
may encounter a problem getting access to your download. This
is usually caused by a failure in communication between your
browser and the server containing the file. The most common
symptom of this is that the file appears as a php file instead
of the MP3 you need - SEE NEXT PARAGRAPH ALSO. The first solution
we suggest that fixes this most times is simply to close your
browser (all windows) and re-launch it. You'll need to revisit
the download page here
and re-enter the two ID codes elready emailed to you when
you made your purchase. This clears 90% of the problems reported
The other cause of this problem can sometimes be caused by a firewall
on your computer or network being set too exteme - the simplest
solution is to either temporarily disable it while you download,
or re-adjust it's settings to a less severe rating.
"The file isn't an MP3 or WAV file
- it won't play!"
The files on our server are 256bit MP3 files, and
WAV files (just WAV files for loops), but when you choose
to download them your Internet Browser may give you an option
to select the file type. Make sure this is always MP3 or WAV
depending on your choice of file type, or the file will be
downloaded and saved as another file type, and will not play.
An easy fix, if this happens accidentally when you download,
is to simple re-name the file once it's on your computer,
including ".mp3" (without the " marks) at the
end of the filename, and it will now show as being an MP3
file on your system. For a loop file, simply use wav instead
of mp3 when renaming.
"I Lost my Internet Connection!"
If your download is interrupted for any reason, or you lose
the file on your hard drive, (or any other such disaster!)
don't panic. We email you a confirmation of your order, and
include instructions on how you can re-download this file.
You can download again (if you need to) as often as you want
for 8 hours from this link.
If you get repeated problems, email us directly and we'll
help & advise you in any way we can.
Here's a selection of unsolicited testimonials from satisfied clients...
"Thanks for the advice - your track was perfect, and it's saved me a fortune" - PB, uk
"Great - especially liked 'Oak & Ash'" HP, Runmedia
"My customers are very pleased" DW, Odigi Productions
"More GREAT music! Thanks" Comms TV
"Thanks for the music.. it sounds great in our presentation. Thanks" AF, Angelfish Design & Advertising
"Great! More of this in the future please!" SL, Chromavision
"Thanks for your good work - your musicianship is never an issue!" DJ, Miracles Production
"Fantastic - I didn't know royalty free could be this good!" - JM, Producer BBC TV
"Thank you for producing such marvellous music, which in my opinion is of a quality well ahead of your competitors" IP, Nightingale Productions
" The best I have found - I keep coming back just to listen to the samples!" FG, usa
"The ( royalty free ) music is excellent" BM, CR Imaging
"Very good - just what I need - Thanks so much" JM, Rainbow Video
"Thank you!" WR Video Productions
"Very nice! The acoustic quality is cracking" K, Electric Picture Machine