Our customers rarely have problems accessing their music downloads or files, but when they do it's quite often one of the following two problems. Both are easily fixed, so if this is you, read on...

"I Can't Open the Zip Folder"

Mac - Macs do sometimes have issues with unzipping. Fortunately Apple have a solution on their site, it's called Stuffit Expander, it's a free download from the Apple Website, last time we checked the link was here Mac App Store.
If you're using a Mac, please try this first, it cures 99.999% of the problems :-)

PC - if you're using Winzip, please make sure it's a current version, as older versions are unreliable, and this is quite often the problem. Alternatively, we recommend you try another unzipper called 7-Zip, it's free and very good, download it from http://www.7-zip.org/

"I cannot open my Receipt/Invoice PDF file"

When you make a purchase, we email your receipt and license as a PDF File. We also send the same information as text within standard emails.

If you can't open the PDF file and are using webmail (gmail, yahoo etc) they do sometimes have issues with viewing/downloading PDF's attached to emails. This is their issue that we cannot change, and does not affect most users. If you are using webmail and your PDF is either "not there" when you open it, your email appears blank, or the PDF fills your page with code, this is the most likely cause.

The solution is either:
1 - instead of using your webmail client, collect the entire email with attachment from your webmail account to another email client on your computer, for example Outlook (PC) and Mail (Mac). The PDF will be there, and you can then open it as usual in your PDF reader.

or...
2 - the PDF contains your license and invoice. Exactly the same information is contained in the 2 standard emails you receive when making your purchase, as text in the emails - Print/use these emails instead as a record of your invoice and license.
The PDF looks nicer to print, but the text and legal content is the same :-)

Less likely solutions, but worth checking anyway...
See that your PDF-reading software is fully up to date. Click the "check for updates" tab withinn the software to stay current, or download a new version of one of these readers below.

Try a new PDF reader - Free PDF reading software for PC & Mac is available from these places:

Adobe Reader, for PC & Mac - http://www.adobe.com/products/reader/
Foxit Reader, for PC - http://www.foxitsoftware.com/pdf/reader/
Skim, for Mac - http://skim-app.sourceforge.net/

Finally...

If you've tried all the above and are still struggling, then please contact us and we will do all we can to help - back to contact page